Customer experience: Using home care packages to give customers the best quality of life
Speaker: Sarah Newman
Time: 1:40pm, Thursday 14 February | NSW Seniors Festival Expo Presentation Stage Schedule
BaptistCare looks beyond maintaining independence at home to actually achieving best quality of living for their customers. Through their Wellness Re-ablement program, home care packages are being creatively used for more than just domestic assistance and personal care to re-engage and expand their customers’ world.
- What “wellness” means to an individual, what does a great life look like and how does BaptistCare work with allied health to achieve it?
- Key initiatives to leverage home care more creatively, including increased use of allied health, working with external partners to look at reablement of people with dementia and re-engaging customers through health and fitness